Workshop solutions

COVID-19 – Safeguarding Employees and Customers

We are working with number of Workshops to quickly get them up and running with a video solution to enable them to adhere to strict government guidelines. Here are just a few ways that video can help during these unprecedented circumstances;

  • Enhanced social distancing
  • Showcase through video, your COVID-19 precautions and the processes you have put in place on-site, giving customers the confidence to come and visit you
  • Show the technician disinfecting the car before the customer picks it up
  • True contactless communication
  • No need for the customer to come into the workshop
  • Limit the amount of time a customer spends on-site

      Set-up takes minutes and we are currently offering a 30 day free trial, no upfront commitment or payment details required and we also enable you to use your own iOS device, therefore no upfront hardware investment is required. We are here to help!

      Don’t want to speak to anyone and ready to sign-up to the 30 day free trial straight away…. click here 

    Here are all the other reasons to use video….

We work with Workshops, enabling them to send high quality videos instantly to their customers as part of a vehicle health check or to highlight urgent/advisory works on the vehicle. This enables workshops to increase work conversions, demonstrate trust and transparency and ultimately breakdown technical boundaries with their customers. The full HD video quality also enables the customer to clearly see and understand the issue, leaving them in no doubt that the repair is required.

Here's how it works...

My Service Trust App – The My Service Trust app is used to record full HD quality personalised videos and enables functionality such as pausing the video to create a seamless recording when moving around and under the vehicle. The app can also be used to add customer and vehicle details. 

Workshop Dashboard – The Workshop Dashboard is used to add customer and vehicle details, review the video, add detailed notes and quotes and send the video onto the customer. Features also include being able to track when and how many times a video has been viewed. The dashboard is accessed securely online and customer details can be stored adhering to GDPR obligations.

Branded Landing Page – The Branded Landing Page is where the customer views the video. This is accessed via an SMS or email sent from the dashboard directly to the customer. The Landing Page is branded to your workshop, personalised to the recipient and can include notes and a quote for quick authorisation. Useful open statistics are fed back to the Workshop Dashboard to indicate when the customer has watched it., authorised the work or sent you a message.

Full HD Quality
Video

Workshop
Dashboard

Flexible
Solutions

Quotes
and Notes

Up time reliability 99.9%

At PECUVi we are passionate about our customers and ensuring they get the most out of their video solution. We continually innovate and develop our Workshop solutions, ensuring reliability with 99.9% up time, delivery of the very best quality video and providing dedicated customer support. We also partner with finance companies in order to integrate finance options for those customers who want to pay over a period of time, with no interest. For those customers who want further integration or bespoke features, we are agile enough to accommodate this and can work with you to ensure video is integrated into your specific environment.

Our workshop solution features include:

  • Video quality setting – Full HD / Medium / Low
  • SMS message sender ID set as your garage name (up to 11 characters)
  • Customer can authorise Urgent or Advisory work from the landing page
  • Customer can message you directly from the landing page
  • Technician reporting – see how may videos sent/converted/value per technician

Designed for efficiencies

0 %

Convert more work

Additional jobs converted in your workshop

0 s

Average video length

Saves time compared to lengthy phone calls

0 s

Quicker authorisation

We read a text within 2 minutes of receiving

Testimonials

Jamie-Kilgannon

“Customers really love seeing the videos explaining what the actual issue is, customer satisfaction and retention have both gone up! In terms of our business, we estimate an additional revenue of over £75k is generated from sending customers these short videos!”

Jamie Kilgannon
Kilgannon Motors - Stirling
Russ

“My Service Trust has enhanced our customer service. Using video to show customers what we are doing without them physically being under the car, gives them a better perception and understanding. The feedback has been fantastic!”

Russel Stanley
Revolution Porsche - Leeds

Jamie Kilgannon – Kilgannon Motors – Stirling

Russel Stanley – Revolution Porsche – Leeds

5/5

Check out our other services

Dealers

We work with dealerships, enabling them to quickly send high quality videos to their customers; helping sell cars quicker, enhancing customer service and ultimately giving that innovative customer experience.

Learn more
Fast fits

We work with some of the UK’s leading Fast fit chains by delivering high quality video, building their brand and encouraging greater customer loyalty. Our Fast Fit solutions have been proven to increase work conversions by around 25%

Learn more
PECUVi white-label

Do you want to offer your own bespoke video solution to your customers, branded as your own business without having to worry about development, maintenance or innovation? Our white-label solution is the right solution for you.

Learn more
PECUVi is a trading name of ‘Smart Garage Solutions Ltd’ who’s registered offices are:
Unit 74, Bowers Mill, Halifax, WestYorkshire, HX4 0AD
Registered in England
Company Number: 09854339
VAT Number: 239 1274 06
Contact details
Phone: 07866 491820

Proud members of the IAAF and the NTDA