Workshop solutions
COVID-19 – Safeguarding Employees and Customers
We are working with a number of Workshops to quickly get them up and running with a video solution to enable them to adhere to strict government guidelines and social distancing rules. Click here to find out how video can help safeguard your employees and customers from only £45 +VAT per month.
Here are all the other reasons to use video….
We work with Workshops, enabling them to send high quality videos instantly to their customers as part of a vehicle health check or to highlight urgent/advisory works on the vehicle. This enables workshops to increase work conversions, demonstrate trust and transparency and ultimately breakdown technical boundaries with their customers. The full HD video quality also enables the customer to clearly see and understand the issue, leaving them in no doubt that the repair is required.
Here's how it works...
My Service Trust App – The My Service Trust app is used to record full HD quality personalised videos and enables functionality such as pausing the video to create a seamless recording when moving around and under the vehicle. The app can also be used to add customer and vehicle details.
Workshop Dashboard – The Workshop Dashboard is used to add customer and vehicle details, review the video, add detailed notes and quotes and send the video onto the customer. Features also include being able to track when and how many times a video has been viewed. The dashboard is accessed securely online and customer details can be stored adhering to GDPR obligations.
Branded Landing Page – The Branded Landing Page is where the customer views the video. This is accessed via an SMS or email sent from the dashboard directly to the customer. The Landing Page is branded to your workshop, personalised to the recipient and can include notes and a quote for quick authorisation. Useful open statistics are fed back to the Workshop Dashboard to indicate when the customer has watched it., authorised the work or sent you a message.
Full HD Quality
Video
Workshop
Dashboard
Flexible
Solutions
Quotes
and Notes
At PECUVi we are passionate about our customers and ensuring they get the most out of their video solution. We continually innovate and develop our Workshop solutions, ensuring reliability with 99.9% up time, delivery of the very best quality video and providing dedicated customer support. We also partner with finance companies in order to integrate finance options for those customers who want to pay over a period of time, with no interest. For those customers who want further integration or bespoke features, we are agile enough to accommodate this and can work with you to ensure video is integrated into your specific environment.
Our workshop solution features include:
- Video quality setting – Full HD / Medium / Low
- SMS message sender ID set as your garage name (up to 11 characters)
- Customer can authorise Urgent or Advisory work from the landing page
- Customer can message you directly from the landing page
- Technician reporting – see how may videos sent/converted/value per technician
- Video quality setting – Full HD / Medium / Low
- SMS message sender ID set as your garage name (up to 11 characters)
- Customer can authorise Urgent or Advisory work from the landing page
- Customer can message you directly from the landing page
- Technician reporting – see how may videos sent/converted/value per technician
Designed for efficiencies
Convert more work
Additional jobs converted in your workshop
Average video length
Saves time compared to lengthy phone calls
Quicker authorisation
We read a text within 2 minutes of receiving
Testimonials
“Customers really love seeing the videos explaining what the actual issue is, customer satisfaction and retention have both gone up! In terms of our business, we estimate an additional revenue of over £75k is generated from sending customers these short videos!”
“My Service Trust has enhanced our customer service. Using video to show customers what we are doing without them physically being under the car, gives them a better perception and understanding. The feedback has been fantastic!”
Jamie Kilgannon – Kilgannon Motors – Stirling
Russel Stanley – Revolution Porsche – Leeds
