Social distancing in some form may well be here to stay and that means retailers will need to continue to reinvent what customer experience means to their brand and customers. Video does this and also helps to enhance your overall customer service experience, creating loyalty and trust at a time when the customer needs and values it most.
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Deliver the store experience into your customer’s pocket, instantly.
PECUVi Retail is the key to helping you stand out. Record and share personalised customer videos that promote you, your brand, your expertise, your product and your retail environment, directly to your customer’s pocket, instantly.
Customer experience… It’s what sets you apart
The High Street and consumer buyer experience is changing and at a rapid pace, don’t get left behind.
Customers now have high expectations for a seamless and personalised digital experience, click to watch an example below.
Create a memorable customer journey with personalised customer video
From an initial enquiry to final delivery and everything inbetween. Video isn’t just used for sales it is a key communicaton channel that can utilised throughout the customer journey. See just one example below.
1
Real world example…
Sara is looking at a watch for her husband on your website
She finds one she likes and sends a request for more information about the condition and some of the features
2
10.33am
Enquiry received and video is recorded
Sales person records personalised video using the PECUVi Retail App on an Apple device – providing detailed information and commentary on the watch
3
10.38am
Video is reviewed and sent
Using the Retail Dashboard the video is reviewed by a manager and any notes added before sending to Sara via SMS and/or email
4
10.40am
Sara receives a personalised SMS from the retailer containing a link
The SMS displays as the retailers name and takes Sara directly to a branded landing page where she can watch the video at her convenience anytime, anywhere
5
10.43am
Customer control
The fully customisable call to actions are set by the retailer, such as ‘Reserve this item’, ‘Arrange a viewing’ or ‘Request a callback’ and put the customer in full control of their next steps
6
10.46am
Customer tracking
Back in the dashboard, the sales manager can see that Sara has watched the video twice already and follow up on her CTA
7
Conversion tracking
After Sara has purchased the item, it can be marked as ‘Sold’ with the conversion and value stored in the dashboard including the sales person that sold the item
8
The following day…
Excellent customer service
Videos can be sent at any part of the customer journey – not just to follow up an enquiry, but also to let them know that the item is ready for collection, or safely on its way!
Watch this video testimonial with Berry’s Jewellers, an independent, family-owned jewellers established in 1897. Berry’s is known for the superior quality of our jewellery and attention to detail.
They wanted to work with PECUVi to innovate in these changing times for Luxury retail and cater for today’s style of omnichannel shopping.
All the features you’ll ever need
Branded delivery
Video links are delivered via text message with your business name as the text message number
Branded presentation
The personalised video is displayed on a page with your company branding, marketing messages, related products and sharing functionality
Fast end-to-end process
From recording the personalised video, to adding notes and pressing send, this is all done in a matter of minutes
Instant delivery
The video is delivered to the recipient instantly via SMS – opened on average within 90 seconds
Sales person’s business card
Put your sales assistants on the front line to tell the brand story with authenticity and authority. Include an image of the sales assistant and their contact details on the landing page
Management Information
Access to detailed data including; no. of video views and conversions, as well as stock and sales assistant tracking
Give your customers full control of their next steps, with multiple CTA options
Here’s what our customers say…
“
The PECUVi Retail solution gives our customers complete confidence that they are buying from a knowledgeable and reputable store, and gives us the opportunity to show off the amazing surroundings we have in our VIP room in Leeds for example. Nowadays you have to innovate and keep ahead of the pack so if you retail luxury items, this is a great way of getting your brand (and the products you stock) seen by customers in a professional and innovative way.
Simon Oxby R J Dip
Group Operations Manager
“When we were looking for a video solution to use across out national group of In ‘N’ Out Autocentres, the PECUVi team were able to offer us a flexible solution that meets our requirements. We did an initial trial across a dozen of our centres and the results spoke for themselves. Within just 12 weeks we were providing personalised videos from our entire UK network. The customer feedback and satisfaction is absolutely great and the centres are all reporting significant results in up-sell of additional work.”
Jon Morgan
CEO – In N Out Autocentres
“We have always been keen to ensure that ‘Servicesure garages’ (the Parts Alliance Garage Concept) are at the forefront of innovation and customer service. It is therefore essential that our garage concepts have access to the very best innovations and technology. The video solution that PECUVi have created for us means that our garages don’t just compete on a level playing field with the main dealers, they actually have better solutions than they do!”
Paul Dineen
Regional Business Director & Head of Servicesure
“Since we took My Service Trust on, we’re looking at 15-20% lift in the business it gives us and we turn over more than £500k. So 15% of half a million turnover is a very-very good return on investment!”
Jamie Kilgannon
Owner – Kilgannon Motors
“I can honestly say that the My Sales Trust solution is one of the easiest systems I have ever used. The simplicity and quality of the service is second to non and I would certainly recommend it to any dealer looking to enhance their customer service.”
Bennett Renault
Richard Rowe – Dealer Principle
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