Fast fit solutions
We work with some of the UK’s leading Fast fit chains to help them deliver high quality video, building their brand and encouraging greater customer loyalty. Our Fast Fit solutions have been proven to increase work conversions by around 25%, to demonstrate trust and transparency and ultimately break down technical boundaries with customers, making any work decisions quicker and easier to authorise.
Here's how it works...
Your Fast fit App – Your Fast fit app is used to record high quality personalised videos and enables functionality such as pausing the video to create a seamless recording when moving around and under the vehicle. The app can also be used to add customer and vehicle details in.
Workshop Dashboard – The Workshop Dashboard is used to add customer and vehicle details, review the video, add detailed notes and quotes and send the video onto the customer. Features also include being able to track when and how many times a video has been viewed and can offer full workshop and group reporting. The dashboard is accessed securely online and customer details can be stored adhering to GDPR obligations.
Branded Landing Page – The Branded Landing Page is where the customer views the video. This is accessed via an SMS or email sent from the dashboard directly to the customer. The Landing Page is fully branded to your Fast fit, personalised to the recipient and can include notes and a quote for quick authorisation as well as incorporating any current offers. Useful open statistics are fed back to the Workshop Dashboard to indicate when the customer has watched it.
At PECUVi we are passionate about our customers and ensuring they get the most of out of their video solution. Our App allows your technicians to easily record the video, send it to the dashboard for review by the centre principle and then deliver a full Fast fit branded video including any quotes or notes instantly to the customers pocket via SMS or email. What’s more, you can track when a video has been viewed and follow up with the customer to approve the repairs.
Our approach is flexible, meaning that we can build a solution that can be configured in a number of different ways to suit your Fast fit requirements, along with any integration that you might need. Whether you have one or 500 locations, our solutions will reliably deliver a customer-centric experience and help drive your brand values forward.
“When we were looking for a video solution to use across out national group of In 'N' Out Autocentres, the PECUVi team were able to offer us a flexible solution that meets our needs. We did an initial trial across a dozen of our centres and the results spoke for themselves. After just six weeks of using video to highlight repairs needed following an MOT or service, we saw an up-sell in additional work as well as an increase in customer satisfaction. We have now launched the My Service Trust solution across our entire UK Autocentre network.”
“My Service Trust has enhanced our customer service. Using video to show customers what we are doing without them physically being under the car, gives them a better perception and understanding. The feedback has been fantastic!”