Leading personalised customer video provider, PECUVi has today announced the launch of PECUVi Retail, a brand new solution exclusively for the retail and luxury brands sector enabling them to transform their customer experience.
The solution has been designed to help bridge the gap between online and physical shopping for retailers of any kind. It enables retailers to send personalised videos to customers, showcasing their products in a more interactive and meaningful way.
PECUVi was established in 2015 and has grown to become a leading provider of personalised customer videos to the automotive sector, working with Dealerships, Workshops, Fast Fits and Part Suppliers throughout Europe. Its My Service Trust video solution has proven to increase workshop sales by 25%.
Throughout the first half of 2021, PECUVi was approached by several national retailers enquiring whether its existing video solutions could be adapted for use across the retail sector. PECUVi chose to partner with leading jeweller and watch retailer Berry’s, enabling them to create unexpected, unforgettable and truly immersive customer experiences.
Ben Smith, Director and Co-Founder at PECUVi commented: “The Covid-19 pandemic has accelerated demand for digital customer engagement delivered in a truly personalised way. Our dedicated retail solution has been developed alongside leading UK retailers and luxury brands.
“Whether you are a small independent retailer, department store or a global chain, our solution enables you to create unforgettable, hyper personalised customer experiences anytime, anywhere in just a matter of minutes.
“Built upon the tried and tested video technology of our other solutions from the last 6 years, PECUVi Retail delivers the same hyper personalised customer experience and is already proving to turn online enquiries into sales and physical viewings.”
Simon Oxby, Group Operations Manager at Berry’s Jewellers and an early adopter of PECUVi Retail commented: “As a luxury, high class jewellers who is all about personal service, the adoption of PECUVi Retail is a natural extension of our customer experience and a great tool to go above and beyond.
“Our customers want to see our products, know about them and buy them quickly! I see this video solution as the perfect way of selling diamonds and jewellery, showing customers how it looks on the hand, wrist or the neck without them having to physically come in store. It offers the best of both worlds.”
PECUVi Retail has all the features any retailer would require; from the simple and intuitive user interface of the solution, to the required customer interaction and calls to action, each element was created with the retailer and end customer in mind.
For more information on how our dedicated retail solution benefits the retail sector, watch our Berry’s case study video here
Retailers are invited to find out more and book a free 14 day trial at www.pecuvi.com/retail-sector.